NEVA Garments Ltd. is dedicated to providing the best service to its customers. Therefore, we dispatch all the orders through highly rated shipping partners such as Ecom Express, Delhivery, Bluedart, and so on (courier partner is selected based on factors such as Order Quantity, Weight of Shipment, and Delivery Location).
Under normal circumstances, we will ship your order within 3 days of receiving the order and it can take up to 7 days to reach your doorstep, depending on your location.
Special COVID-19 Information: Due to us and our delivery partners being highly short staffed right now, please assume a buffer of an extra 24 hours between the shipping of the order and the parcel/packet being actually picked up from our premises.
*Your kind understanding is highly appreciated.*
In case of any issue related to delivery of order, customers have to report the same within 7 days from the shipping date.
No complaint after 7 days of the delivery of the product will be entertained.
We always keep you informed with the progress of your order. Once your order is shipped from our end, you shall receive an SMS and an email mentioning the relevant details and the Order Invoice for your reference.
If a customer has encountered some issue with the product, they are entitled to avail a Free Replacement of the same. Customers can enquire about the return by contacting us directly; in writing to firstname.lastname@example.org or over WhatsApp at (+91) 98726-87500. Our Online Team will handle the shipping of the return order and make sure that you receive the correct order.
Eligibility criteria for Free Replacement
The following reasons count in as being eligible for Free Replacement.
- Manufacturing defect (customer has to provide details of the defect with pictures of the same).
- Wrong items were received (customer can attach pictures, not necessary).
- Product missing/mishipment (pictures necessary).
- Quality Issues/Product did not meet expectations (Quality Check will be done when we receive the products back).
Return process takes 3 to 7 business days. Your kind patience and cooperation is highly appreciated during the whole process.
Terms and Conditions for Free Replacement
Any orders covered under Free Replacement must be under the listed conditions, any replacement request outside of that will not be entertained
- The Free Replacement can only be availed once. The customer will have to bear 100% of the shipping charges (in that case, the customer will be provided with every detail to maintain transparency).
- No replacement requests will be entertained regarding issues related to the fit of the products. Please refer to appropriate size charts on the internet and Fit information which is available on the product page.
- Basic Quality Check will be done on all the incoming returns. The replacement procedure will only be started by us once we have made sure that the items we received back are the items intended to be returned and are complete with no damage to them apart from any manufacturing defects.
- We will arrange a reverse pickup from your address to ours. Your cooperation during this process will be highly regarded and it will greatly help streamline the entire process.
- There will be a waiting period of 3-5 business days till the originally shipped product reaches the premises in Ludhiana.
- The replacement order will be shipped only after the order has been received and has passed the Quality Check.
- All the details of the return will be shared with the customer and our Online Sales team will coordinate with the customer every step of the way.
Other Return Terms and Conditions
- All items should be returned unused, and in their original condition. Please make sure that it is with all original tags.
- Please handover the products on time. A maximum of three (3) attempts will be made in order to retrieve the parcel. Please note: if a customer refuses to handover the products to be replaced, we will not entertain further requests and consider the order closed.
- If a customer chooses to modify their order, they automatically forfeit the Free Replacement for quality issues/product not meeting expectations.
Please make sure that the product is not damaged. Any damaged goods will neither be replaced nor refunded.
(NEVA Garments Ltd. and its affiliated brands will not be liable to any reimbursement or compensation to the customer in case of damaged returned goods.
If a customer fails to adhere to the above terms and conditions, neither return nor replacement will be done and no subsequent requests will be entertained at our end.)
Cancellation or Modification
You can cancel orders only before we have processed your order. You can either do so by canceling the order from the website, or by contacting NEVA Garments Ltd., in writing, to email@example.com
No cancellation fees will be charged from the customer.
You can modify the size, color or shipping address of your order as long as your order is still in processing. We are motivated to provide you with all kinds of assistance.
However, when a customer modifies their order, that is, changes its size or color, the customer agrees to forfeit Free Replacement for quality issues. The customer only retains the Free Replacement if there is/are;
- Manufacturing defect (customer has to detail the defect with pictures of the same).
- Wrong items received (customer can attach pictures, not necessary).
- Product missing (pictures necessary).
There will be no replacement for any modified orders once they have been approved by the customer and shipped.
Gift Coupons/Vouchers/Competition Winners Related Issues Policy
Neva Garments Limited regularly conducts giveaways in the form of discount vouchers on its official social accounts. If you are one of the lucky winners, you have to adhere to the following terms and conditions.
- There will be no Free Replacement for winners of Flat Discount Vouchers. Should the customer need a replacement, they must bear 100% of the shipping cost, both return and exchange costs.
- Only the cases with Wrong Item Shipped will be eligible for Free Replacement, only after they have submitted pictures of the article in question via email or WhatsApp and the Online Sales Team has confirmed the mishipment.
- The refunds will be processed strictly as per the refunds policy.
- A coupon once used will not be reissued on any grounds except a failed transaction.
Please note that no refunds will be issued from our behalf. We have a replacement-only policy.
Only under the following two circumstance will there be a refund issued:
- If the shipment has been lost in transit (applicable only to prepaid orders)
- If the articles ordered by the customer are out of stock and the customer has rejected the alternatives (applicable only to prepaid orders)