Order Verification Policy & Process

To ensure the accuracy and the security of your order delivery, we have implemented a thorough order verification process. Here’s what you need to know:

1. Why We Verify Orders

At Neva Garments, we are committed to providing a secure and efficient shopping experience for our customers. Order verification helps us confirm your delivery address and contact details, ensuring that your order reaches you promptly and securely and prevent any fraudulent transactions.

2. How We Verify Orders

When you place an order with us, our Customer Support Team will reach out to you to verify your details within 24-48 hours. To facilitate a smooth verification process, you can either:

• Answer the call from our Customer Support when you receive it on your phone.
• Or you can reply to our follow-up email or WhatsApp message with a suitable time slots within our working hours by when we can call you back.

Note:- Verification will only be conducted via phone call.

3. Impact on Order Processing

Please note that your order will be put on hold until we successfully complete the verification process. And Your order will be cancelled by end of 7^th day from the date of ordering, If verification not happens within these days. And in case of cancellation of a prepaid order, refund will be initiated after 7^th day.

Return & Exchange Policy for Neva Garments Ltd:

At Neva Garments Ltd, we strive to provide you with the best shopping experience and ensure your satisfaction with every purchase you make from our website. However, we understand that there might be situations where you need to return or exchange a product. Below is our Return & Exchange Policy to guide you through the process:

1. Eligibility for Return & Exchange:

• To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as you received it.
• The return or exchange request must be initiated within 15 days from the date of product delivery.

2. Non-Returnable & Non-Exchangeable Items:

We are dedicated to upholding the utmost standards of health, hygiene, and safety for our customers. To maintain these standards, the following items are not eligible for return or exchange:

Mens Trunks/Briefs/Vests

Women’s Bra/Lingerie

Additionally, please be aware that we will be unable to accommodate a return or exchange if:

• The product is returned without original packaging, including price tags, labels, freebies and others accessories or if the original packaging is damaged
• The product has been used or altered.
• The product has incurred damage due to misuse or overuse.
• The request for return or replacement is initiated after 15 days from the date of product delivery.

3. How to Return or Replace a product: -
   
   

• If you wish to Replace/return a product, please contact our customer support team within 15 working Days
• Our customer support team will guide you through the return process and provide you with the necessary instructions and shipping details.
• After completely checking your concern our support team will initiate a Return pickup for you & once the return is successfully delivered to us, we will initiate the refund or dispatch a replacement product based on the resolution method you have chosen. (If in case return is not getting delivered to us even after 10 days, then we will initiated refund or exchange on 11^th day after return creation.)
•  If you opt for a refund or partial refund (in case of exchange), we will process the refund to your original payment method, excluding any applicable shipping charges or else if you opt for replacement, we’ll create a replacement order for you.
• Please note if the product fails to pass QC during pickup, then you’ll not be eligible for the replacement or return of the product & we’ll not be able to align QC again.
• Please allow up to 5-7 business days for the refund to reflect in your account after the return is processed after return is delivered.

Our Support Team Details

Email :- E-commerce@nevaindia.com (93166-38053)

4. If in case you’ve received a Damaged, Defective or Partial Order:

• In the rare event that you receive a damaged, defective or partial product, please contact our customer support team immediately within 24 hours of product delivery.
• Provide us with relevant details and photographs of the damaged or defective product for our records.
• We will either issue a full refund or send a replacement product, based on your preference and product availability, in this case procedure for getting a refund or replacement will be same as per 3^rd

Note:- Please note that the above policies apply to purchases made through our website www.neviandia.com. For purchases made through other channels, please refer to their respective return and exchange policies.